Way to stand your ground Trixie. And it's nice to know your manager is behind you.
Also, in regards to the python, it has made my life a whole lot easier and now I'm not as messy when I do water changes. I got mine at Petsmart and I actually brought in a print out from Big Als which they honored. It's been hit or miss on whether the manager working will accept Big Als price b/c they are an online store but it might be worth a shot since their price was even lower then Petsmart's online price. I also brought in the Petsmart online print out incase they didn't accept Big Als.
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